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Customer information

Ria Rewards

A transparent loyalty programme is planned for verified customer purchases.

How it will work

Eligible purchases will add points to an append-only rewards ledger. Available balance, expiry and redemption history will be visible in the customer account.

Fair reversals

Points related to cancelled or refunded purchases will be reversed using a linked ledger entry rather than silently changing history. Final earning and expiry rates will be published before activation.

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